Frequently Asked Questions

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Where are you currently located?

We can be found at Kingsford IGA, 361 Anzac Parade, Kingsford 2032 and our flagship store in World Square, Lower Ground 2, Shop 8.01/644 George St, Sydney NSW 2000

Come visit us in store!

Where can I see my points?

Your points can be found here.

Please allow up to 48 hours for points to update.

How do I redeem my points?

You can simply redeem your points by showing your reward points page to our cashiers at checkout!

Each reward can only be redeemed once.

For example, 100 points can only be redeemed once, when you reach 250 points you will only be able to redeem that prize bracket.

Can I redeem multiple prizes at once?

No - you can only redeem 1 prize per points bracket.

If you have 500 points, you can only redeem the 500 points prize. You cannot redeem 100, 250 and 500 together.

What is the loyalty program?

To thank you for being our valued customer we are rewarding you with perks, rewards and discounts!

By joining our loyalty program, you can earn points for every purchase made at our supermarket.

$1 = 1 point

How do I join the loyalty program?

Simply visit any of our stores to sign up!

Our World Square flagship store has a dedicated service desk with staff onsite to help sign you up.

How do I earn points?

You can earn points by making purchases at our supermarket.

$1 = 1 Point.

What can I redeem my points for?

You can redeem your points for rewards, such as vouchers to be spent in store and freebie prizes.

We regularly update our list of rewards to offer you exciting options.

Is there a membership fee?

No - our membership is completely free to join!

There are no membership fees or hidden costs associated with becoming a member.

I’ve lost my card can I still accumulate points?

Yes, you can! Simply us know your mobile number at the check out and you will still accumulate points to your account.

I've lost my card, can I get a replacement card?

Yes, please email worldsquare@g-grocer.com and we can issue you a replacement card. Please allow up to 7 days for this to be processed.

Card can only be picked up in our World Square Flagship store.

Can I earn points on purchases of alcoholic beverages?

Yes, points will be earned on purchases of most alcoholic beverages, pending local regulations and program policies.