Loyalty Terms and Conditions
- Your Gong Loyalty Card can only be used at Gong Grocer stores.
- Your points and credits cannot be exchanged, refunded, replaced or redeemed for cash.
- Points can only be collected upon presenting your Gong Loyalty Card during checkout. Kindly note that points from purchases made before your Gong Loyalty Card has been issued will not be credited to your account.
- Gong Loyalty Cards are non-transferable and cannot be combined with other cards. You must not impersonate or misrepresent yourself as another person and we reserve the right to reject, block or deactivate your membership which is suspected to be an impersonation, misrepresentation or misappropriation of another person’s name or identity.
- Points will reset on January 1st of each year and will not carry over to the following year.
- All information provided should be true, accurate and complete at the time provided, and you will promptly notify us in the event of any change to such information. We will not be responsible for any loss suffered from you being unable to participate in the loyalty programme.
- Gong Grocer reserves the right to modify/ withdraw this offer at any time.
- Gong Grocer reserves the right of final interpretation.
Gong Grocer Member Benefits Terms and Conditions:
- Only customers that scan their Gong Loyalty Card during payment are eligible for all member-related exclusive offers and rewards.
- Member exclusive offers and rewards cannot be applied retroactively once the purchase has been completed.
- All purchases made under member-exclusive offers and rewards adhere to Gong Grocer’s Returns and Exchanges Policy.
- All relevant Gong Grocer terms and conditions apply.
- Gong Grocer reserves the right to modify/withdraw this offer at any time.
- Gong Grocer reserves the right of final interpretation.
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Where are you currently located?
We can be found at Kingsford IGA, 361 Anzac Parade, Kingsford 2032 and our flagship store in World Square, Lower Ground 2, Shop 8.01/644 George St, Sydney NSW 2000
Come visit us in store!
What is the loyalty program?
To thank you for being our valued customer we are rewarding you with perks, rewards and discounts!
The loyalty program is a tiered level base system.
Your points unlock different rewards at each level.
$1 = 1 point
Where can I see my points?
Your points can be found here.
Please allow up to 48 hours for points to update.
How can I 'use' my points?
The loyalty program is a tiered level base system.
Your points unlock different rewards at each level.
Simply show your points at the cashier at checkout to receive your prize.
Each reward can only be redeemed once.
For example, 100 points can only be redeemed once, when you reach 250 points you will only be able to redeem that prize bracket.
Can I redeem multiple prizes at once?
No - you can only redeem 1 prize per points bracket.
If you have 500 points, you can only redeem the 500 points prize. You cannot redeem 100, 250 and 500 together.
How do I join the loyalty program?
Simply visit any of our stores to sign up!
Our World Square flagship store has a dedicated service desk with staff onsite to help sign you up.
How do I earn points?
You can earn points by making purchases at our supermarket.
$1 = 1 Point.
What can I 'use' my points for?
Prizes and rewards include vouchers to be spent in store and freebie prizes.
We regularly update our list of rewards to offer you exciting options.
Is there a membership fee?
No - our membership is completely free to join!
There are no membership fees or hidden costs associated with becoming a member.
I’ve lost my card can I still accumulate points?
Yes, you can! Simply us know your mobile number at the check out and you will still accumulate points to your account.
I've lost my card, can I get a replacement card?
Yes, please email worldsquare@g-grocer.com and we can issue you a replacement card. Please allow up to 7 days for this to be processed.
Card can only be picked up in our World Square Flagship store.
Can I earn points on purchases of alcoholic beverages?
Yes, points will be earned on purchases of most alcoholic beverages, pending local regulations and program policies.